WHAT FORMAT DO I NEED TO SUPPLY MY LOGO? Logos need to be supplied in high resolution / vector format. If you don’t have the logo in correct format we can recreate the logo at a small fee.
HOW DO I KNOW WHAT SIZE TO ORDER? Size charts are available for all our items; we can also provide you a loan kit to ensure you order the correct size.
WHAT PAYMENT METHODS DO YOU ACCEPT? We accept direct deposit, bank transfer and credit card.
WHAT ARE THE PAYMENT TERMS? Deposit – minimum 50% payable on approval of order.
Balance – prior to shipment of order from factory.
CAN I PERSONALISE MY JERSEY WITH PLAYER NAMES AND NUMBER? Yes, player names, numbers, nicknames can be added at no extra charge.
CAN I SELECT ANY OF THE FABRICS AVAILABLE FOR ANY STYLED GARMENT? Yes, all fabrics are available across our entire range; however, for certain sports only select fabrics are available to ensure the garment is strong enough when you take to the field.
CAN YOU COPY AN EXISTING DESIGN? Yes, we can replicate from a sample or even a photo.
HOW MANY CHARACTERS CAN MY NICKNAME HAVE? Considering design and manufacturing restrictions, you can have up to 12 characters in the nickname on any garment. Available characters include any numbers or symbols that you’d find on a standard QWERTY keyboard with letters being either upper or lower case. All this at No Extra Charge
WHAT ARE YOUR OFFICE HOURS? Our office is open from Monday to Friday, 8.30am to 5.30pm AEST. We are generally available on Public Holidays; however, we may close for a brief period during the Christmas/New Year break. You can always contact us by email or find us on Facebook
WHAT IS THE TURNAROUND TIME FOR MY ORDER? We pride ourselves with a turnaround time is approximately 5- 6 weeks after we receive your purchase order and deposit. This includes production lead time from receipt of artwork approval and payment of deposit. Special requests and fast-track turn-around times may be available, dependent on the order, just give us a call and we’ll see what we can do!
HOW MUCH DOES AN APPOINTMENT COST? Our presentations and appointments are free of charge. All you need to do is book in one of our expert team members. We’ll be more than happy to visit your school or sporting club or even grounds to show you our collection, and to discuss your ideas face-to-face. If required, we can also do Skype appointments!
HOW LONG CAN I KEEP THE SAMPLE GARMENTS BEFORE I HAVE TO RETURN THEM? Please ensure you return all samples within 14 days of receiving the garments. A cost may be incurred for any garments that become lost or damaged.
DO I HAVE TO PAY FOR SAMPLE GARMENTS TO BE SENT TO ME? No need to worry about spending anything; as we send the samples to you free of charge and organise a courier for their return.
CAN I VISIT YOU? Of course, out showroom is located at Unit 4, 20/30 Stubbs Street. Silverwater. NSW 2128.
WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER? If there is a problem with your order, should there be any concern or issue that arises with your order, please contact us within 14 days. We have a dedicated Customer Care Division at Create Apparel, always available to help. We endeavour to address and resolve any concern or issue in a timely manner. Please note the sooner you make contact and let us know of the situation, the sooner it will allow us to rectify and investigate the matter.